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SUMMARY
The Grand Sierra Resort is seeking an upbeat and guest service focused individual to serve as a Guest Service Ambassador. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Guest Service Ambassador must exhibit courteous hospitality at all times when in communication with the guest, while strictly enforcing the Health & Safety guidelines implemented for gaming establishments by the State of Nevada and the Nevada Gaming Control Board.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
QUALIFICATIONS
At least 6 months of guest service experience. 2 years minimum practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
EDUCATION
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
LANGUAGE SKILLS
Excellent verbal communication skills. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. Must possess a strong attention to detail and professional appearance to represent GSR.
Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and team members. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER QUALIFICATIONS
Must be a minimum of 18 years of age. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
Must obtain Alcohol Awareness Card.
Must obtain Nevada Gaming Card.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.
Full Time
Building Construction
$34k-43k (estimate)
06/02/2023
05/01/2024
meruelogroup.com
DOWNEY, CA
1,000 - 3,000
1986
Private
ALEX MERUELO
$500M - $1B
Building Construction
Meruelo Group is a business conglomerate that focuses on construction, real estate, food, hospitality, gaming and media sectors.
The job skills required for Guest Service Ambassador include Attention to Detail, Communicates Effectively, Verbal Communication, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Ambassador. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Ambassador. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Ambassador positions, which can be used as a reference in future career path planning. As a Guest Service Ambassador, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Ambassador. You can explore the career advancement for a Guest Service Ambassador below and select your interested title to get hiring information.